Service Level Agreement and SLA Guide

The SLA Toolkit

 

SLA TOOLKIT CONTENTS

 

Service Level Agreement Template

A complete service level agreement template. Why re-invent the wheel? 

 

SLA Interactive Guide

Explains every part of the SLA and provides jump links straight to the appropriate part of the above template 

 

SLA Introduction & Training Guide

A full presentation on SLAs explaining how, what and why

 

SLA Audit and Review

A comprehensive checklist / questionnaire to audit and review your existing agreements

 

Service Level Management Presentation

Explains the key concepts of SLM for a wider understanding of the issues

 



 

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The SLA Toolkit

Service Level Agreement - The SLA Toolkit

A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.

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Only $199

 



 

 

Copyright 2008

Sample service level agreements, SLA templates, and more 

It is now widely accepted that service provision and receipt should be governed by an agreement. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient.

 

It must obviously cover many other issues, as well as defining the service itself.

 

Unfortunately, creation of an appropriate and focused Service Level Agreement (SLA) is NOT a trivial task. However, it need not be a daunting experience either!

 

THE SLA TOOLKIT

The SLA Toolkit is designed to make creation of service level agreements far more straight forward. It is intended to de-mystify the SLA, and enable you to produce a top quality document with the minimum of fuss. There is absolutely no need to re-invent the wheel! It is supplied primarily in MS-Word format and comprises the following components:

SLA TEMPLATE

This is a complete template for an SLA. Each clause can be accepted 'as is' or edited to reflect a specific need. 

Click Here for Sample Pages and Further Information

 

INTERACTIVE SLA GUIDE

This document explains every part of the SLA, clause by clause. Further, it provides an interactive link jump straight to the above template for each - so you can populate and change directly, as required.

Click Here for Sample Pages and Further Information

 

SLA INTRODUCTION  

This is a full PowerPoint presentation. It explains the SLA, what is needed, why and where. 

Click Here for Example Pages and Further Information

 

AUDIT & REVIEW

If you already have an SLA, or just want to be doubly sure, this component will certainly help. It comprises a series of questions designed to take you through an SLA and check it for quality, content and completeness. A first rate audit tool (MS-Word).

Click Here for Sample Pages and Further  Information

 

SERVICE LEVEL MANAGEMENT

Service level agreements form part of Service Level Management. This presentation explains the key concepts of service level management (and thus SLA Management). 

Click Here for Example Pages and Further Information

 

We are pleased to be able to offer all these elements as part of the highly acclaimed SLA Toolkit.  

 

To purchase the product and download for a special price of just $199, please visit our secure SLA purchase page.

 

 

 

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Service Level Agreement Example, Presentation, Guide and Audit. PN.