Service Level Management - SLA Management

Service Level Management

 

TOOLKIT CONTENTS

 

Service Level Agreement Template

A complete service level agreement template. Why re-invent the wheel? 

 

SLA Interactive Guide

Explains every part of the SLA and provides jump links straight to the appropriate part of the above template 

 

SLA Introduction

A full presentation on SLA's explaining how, what and why

 

SLA Audit and Review

A comprehensive checklist / questionnaire to audit and review your existing agreements

 

Service Level Management Presentation

Explains the key concepts of SLM for a wider understanding of the issues

 



 

NEXT STEP

The SLA Toolkit

SLA Management - Service Level Agreement

A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.

Purchase and Download For

Only $199

 

 



 

Copyright 2003

Service level agreement management, SLA management, and more 

 

Service level agreements form part of Service Level Management. This presentation explains the key concepts of service level management and is designed to enhance understanding the wider issues involved in managing the service process

 

 

To illustrate the depth and quality of the presentation, we have produced the following sample pages:

 

Typical Foil

 

Typical Foil

 

Typical Foil

 

 

 

PURCHASE

The SLA Toolkit can now be purchased online and downloaded straight to your PC. 

 

To obtain the product for a special price of just $199, please visit our secure purchase page.

 

 

 

 

 

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 Service Level Management and SLA Management