A complete service level agreement template. Why re-invent the wheel?
Explains every part of the SLA and provides jump links straight to the appropriate part of the above template
A full presentation on SLA's explaining how, what and why
A comprehensive checklist / questionnaire to audit and review your existing agreements
Explains the key concepts of SLM for a wider understanding of the issues
The SLA Toolkit
A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.
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Service level agreement management, SLA management, and more
Service level agreements form part of Service Level Management. This presentation explains the key concepts of service level management and is designed to enhance understanding the wider issues involved in managing the service process.
To illustrate the depth and quality of the presentation, we have produced the following sample pages:
The SLA Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
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Service Level Management and SLA Management