Service Level Agreement and SLA Guide

The SLA Guide

 

SLA TOOLKIT CONTENTS

 

Service Level Agreement Template

A complete service level agreement template. Why re-invent the wheel? 

 

SLA Interactive Guide

Explains every part of the SLA and provides jump links straight to the appropriate part of the above template 

 

SLA Introduction

A full presentation on SLA's explaining how, what and why

 

SLA Audit and Review

A comprehensive checklist / questionnaire to audit and review your existing agreements

 

Service Level Management Presentation

Explains the key concepts of SLM for a wider understanding of the issues

 



 

NEXT STEP

The SLA Toolkit

Example Service Level Agreements

A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.

Purchase and Download For

Only $199

 

 



 

Copyright 2003

Example service level agreements, SLA example, and more 

 

This 94 page document takes you through every part of the service level agreement template, clause by clause. 

 

Further, it provides an interactive link jump straight to the SLA template for each section - so you can populate and change directly, as required.

The main sections are as follows

Introduction
Scope of Work
Performance, Tracking and Reporting
Problem Management
Compensation
Customer Duties and Responsibilities
Warranties and Remedies
Security
Intellectual Property Rights and Confidential Information
Legal Compliance and Resolution of Disputes
Termination
General
Signatures
Schedules

 

 

To further illustrate the depth and quality of the guide, we have produced the following example pages:

 

Table of Contents Page 2

 

Typical Template Page

 

Typical Template Page

 

Typical Template Page

 

 

 

 

PURCHASE

The SLA Toolkit can now be purchased online and downloaded straight to your PC. 

 

To obtain the product for a special price of just $199, please visit our secure purchase page.

 

 

 

 

 

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SERVICE LEVEL AGREEMENT - FEEDBACK - PURCHASE

Service Level Agreement Example Pages